This course will deal with challenging situations that are faced by workers and give participants mechanisms to deal with them. The main themes covered will include: Health and Safety at Work; including Risk Assessments, and Self Awareness and barriers to communication; interpreting body language, stages of aggression, assault cycle, de-escalating challenging people; and also the importance of incident reporting. The course will run from 10am - 3pm. Lunch will be provided.
Please RSVP to register your interest, you will then be sent out an application form shortly after. Please complete and return the form by email. We cannot reserve your place for you until we have your form.
The course will be held at Cumbria County branch, 6 Spencer Street, Carlisle CA1 1BG